FAQs

We provide business NBN, fibre and voice services across Australia, with fibre availability varying by location. Get in touch and we’ll confirm what’s available at your address.

Yes. In most cases we can port your existing business phone numbers across to our Cloud PBX and VoIP services with no disruption to your customers.

Business NBN runs over the national broadband network and suits most day-to-day needs, while dedicated fibre offers higher speeds, symmetrical upload and download, and greater reliability for businesses with heavier demands.

Yes. Our 4G and 5G wireless services can run alongside a fixed-line connection as a backup, helping keep your business online if the main line drops. Coverage depends on your exact location, so share your address and we’ll help you check what’s available.

Timeframes vary by service and location, but most Business NBN and voice connections are up and running within one to two weeks of signing up.

Yes, every Scootnet plan includes access to our Australian-based support team for help with your internet and communications, not just at setup.

Check whether other devices are affected and whether network equipment has power. Note any unusual lights or visible cable issues. Contact support before making configuration changes or resetting business equipment.

Note whether incoming calls, outgoing calls or both are affected. Share the affected extension or number and a recent example with the time of the call.

For an urgent existing-service query during business hours, call 1300 726 686. The website enquiry form is best suited to sales discussions and planned service changes.

Links to Scootnet’s current terms, privacy, complaints and financial hardship policies are available in the footer.