Microsoft Teams Direct Routing

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Teams Direct Routing

Make and receive calls directly within Microsoft Teams.

Direct Routing connects Microsoft Teams to the public phone network so your team can call from the tools they already use. Tell us about your Teams environment and we’ll help you discuss a suitable setup.

Discuss Direct Routing Talk to an Expert
A laptop running Microsoft Teams beside a headset on an office desk.

Keeping Australian business connected

  • Australian supportLocal team, local expertise
  • Business-grade reliabilityBuilt for Australian business
  • One technology partnerInternet, voice and cloud together

Key benefits

Why businesses choose Teams Direct Routing.

Calling in Teams

Place and receive external calls without leaving Teams.

Keep Your Numbers

Discuss bringing existing business numbers into your Teams setup.

Less On-site Hardware

Reduce reliance on separate on-site phone hardware.

Four colleagues collaborating around a laptop in a bright office.

When it fits

When Teams is already where your team works.

Consider how many staff already live in Teams each day.

  • One tool for the day

    Meetings, chat and calling in the same place.

  • Reception and teams

    Support call handling for the people who answer your phones.

  • Growing teams

    Add calling for new staff as you add users.

Your options

Explore Direct Routing options.

Teams calling can be set up in different ways depending on your environment.

Fit with your Microsoft licensing.

Direct Routing depends on your Microsoft 365 licensing and Teams configuration. We’ll discuss what you have and what may be required.

Plan numbers and call flows.

Talk to us about numbers, call routing and users so calls arrive where you expect them.

Microsoft licensing is separate. Features and availability depend on your Teams environment and must be confirmed.

Talk to a specialist

Not sure where to start?

Tell us about your sites, users and applications, and we’ll help you work out the right fit.

Call 1300 726 686Send us your details

Help & support

Direct Routing questions, answered.

View all FAQs

Do I need Microsoft licences for calling?

Teams calling typically depends on Microsoft licensing. We’ll help you understand what applies to your environment.

Can I keep my existing numbers?

In many cases numbers can be moved. We’ll confirm what’s possible during planning.

Can I get pricing online?

Send your requirements for a tailored discussion. Pricing depends on availability, configuration and installation requirements.

Let’s bring calling into Teams.

Tell us about your Teams environment, users and numbers.

Discuss Direct Routing Call 1300 726 686